Shipping Destinations

We Ship WorldwideShipping is available for most countries around the world.

Due to shipping regulations, we’re unable to ship to some countries, which include, but are not limited to the following: Afghanistan, Cuba, Iran, Iraq, Libya, North Korea, Pakistan, Sudan, Syria. We reserve the right to cancel any order that contains a shipping address within a country to which we do not ship.

Please Note:

** UAE Customers – Please make sure you enter your full shipping address which includes your PO Box, so your package is deliverable.**

**Russian  Customers – Due to new policy of Russian customs, please make sure you enter your full name and detail shipping address so your can receive your package sooner.**

Where are your items shipped from?

Orders are shipped from our fulfilment centers in Asia Pacific. (Hong Kong, Singapore, Malaysia, and China). As our items are stored in several fulfilment centers, your order may be shipped in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.

Through what carrier do your orders ship?

Depending on the destination country and your chosen delivery option. Below are some of our most commonly used shipping carriers:

 

 Prepare Orders

Order processing time is about 2-5 business days before shipments.

Orders cannot be cancelled after they have been placed.

We have a fully automated warehouse, and once processing began, it was too late to cancel or edit your order.

In some cases, processing  may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

  Estimated Standard Shipping time for each country 

*Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or customs processing delays.   Sometimes delays may occur depending on mailing volume and customs at postal offices.

Destination Estimated Shipping Time
Australia 10-20 business days
Austria 10-20 business days
Belgium 10-20 business days
Bulgaria 15-30 business days
Cambodia 15-30 business days
Canada 10-20 business days
China 7-15 business days
Denmark 10-20 business days
Estonia 10-20 business days
Finland 10-20 business days
France 10-20 business days
Germany 10-20 business days
Hong Kong 7-15 business days
Hungary 10-20 business days
India 15-30 business days
Indonesia 15-30 business days
Ireland 10-20 business days
Italy 10-20 business days
Japan 7-15 business days
Luxembourg 15-30 business days
Macao 7-15 business days
Malaysia 7-15 business days
Mongolia 15-30 business days
Netherlands 15-30 business days
New Zealand 10-15 business days
Norway 15-30 business days
Poland 15-30 business days
Portugal 15-30 business days
Russia 10-20 business days
Singapore 10-20 business days
Slovenia 10-20 business days
South Korea 10-20 business days
Spain 10-20 business days
Sweden 10-20 business days
Switzerland 10-20 business days
Taiwan 7-15 business days
Thailand 7-15 business days
UAE 15-30 business days
United Kingdom 15-20 business days
United States 7-15 business days

 Taxes , Customs and Import Duties

Mistanista is not responsible and has no control on custom inspections or sudden changes in strict custom. These circumstances may unfortunately delay the shipping time of your order. Any customs, import duties, fees, taxes and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).

As customs policies vary between countries, please contact your local customs office for further information.

 Important

Mistanista are not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package is lost, please contact the carrier to resolve any problems you might encounter.  We are not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at Checkout. We will attempt to do anything within our power to assist in every situation – we are here to help you. However please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. Life & Style reserves the right to charge a re-shipment fee.
If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information within 24 hours.
Email:  support@mistanista.com
With the subject: URGENT SHIPPING ADDRESS ERROR